At Xcentric, we provide world-class support to CPA firms. We understand the importance of having and maintaining a reliable network. Our intimate understanding of your business environment from a network hardware/software perspective allows us to provide you with the support you are looking for from a solutions provider. Because of our extensive client base, we are able to track changes and see trends that help you maximize efficiency and decrease downtime.

It’s hard enough to hire good, long-term accountants these days much less finding someone you can trust to manage your firm’s technology. Don’t spend your billable time looking for an IT admin or a local guy who doesn’t know your industry applications. Let us fill that role. Xcentric has a long history of serving the Accounting Industry. Our laser focus on technology within the Accounting Industry has allowed us to gain a great deal of knowledge and experience in serving firms like you. We understand the headaches with weekly tax season updates and having many disparate systems. Our expert 24/7 Tax Season Managed Services team has done it all. We’ve walked along firms as they adopted a paperless (less-paper) strategy/technology. We’ve recovered servers from disasters, fixed Internet issues, helped audit teams while they are on location, and uncovered issues that were seemingly impossible to resolve. More importantly our team has resolved issues around tax, practice, time & billing, audit and write-up applications from every vendor during the height of season. Which we all know is when billable time is at its climax. Rest assured, when you call our team we know your technology and how it works.

Xcentric’s Managed Services solutions provide more than server monitoring and remote management of your network systems. We utilize a series of best practices developed over more than 15 years experience providing IT management solutions to the Accounting Industry.

We employ CPA-specific Best Practices for network management in the following areas:

• Security patch management
• Spyware protection, detection, and removal
• Virus protection
• Disk drive analysis
• Application usage
• System auditing
• User policy enforcement
• A variety of other automated procedures to ensure your systems are running optimally

With Xcentric Managed Services Daily, weekly, and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan for future system changes or enhancements. This reduces or eliminates any impact on the business. Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes.

Managed Services Features

• Fully managed Windows Updates
• Firewall monitoring
• Backup failure monitoring
• Asset and inventory reports
• Help desk issue tracking and resolution system

To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes.

Managed Services Benefits

• Reliability
• Security
• Consistency
• Increased Productivity
• Cost Management and Control
• Performance
• Managed Expansion and Growth

Our experienced Managed Services team can help you get more from your current IT infrastructure with:

• Extensive experience with CPA Industry applications
• Detailed site inventory and network documentation
• 24x7x365 proactive network and security alerting
• Scheduled maintenance with automated software and patch updates
• Remote support for rapid problem resolution

See which plan is ideal for your firm.